Frequently asked questions
Do you offer international shipping?
Yes, we offer worldwide shipping on all orders and you can view estimated delivery times during checkout. Shipping policy
How much does shipping cost?
Shipping is completely FREE in UK, US and Europe. In the rest of the world Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Shipping policy
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order at the bottom of our website using the tracking tool. Track you order
Can I cancel or edit my order after placing it?
If you need to cancel or edit your order, please contact us within 24 hours via WhatsApp/iMessage at +49 1520 2516037. or email info@starlitstride.com Include your order number, what you’d like to change or cancel, and the reason. We’ll do our best to assist you before your order is processed. Contact Us
How do I care for my garments?
These care instructions apply to all our products: Only inside-out wash with cold water, Use mild detergent, Avoid fabric softeners, Do not bleach, Do not tumble dry, Do not iron directly on the print.
Why wasn't my order accepted?
Due to high demand and our curated customer vision, not every order is accepted. Thank you for understanding the spirit of STARLIT STRIDE.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Shipping policy
What should I do if I receive a damaged or defective Item?
Please contact us immediately via email at info@starlitstride.com or through WhatsApp/iMessage +49 1520 2516037 or email info@starlitstride.com with photos of the damaged or defective item, and we’ll assist you with a replacement or refund. Contact Us
How can I contact customer support?
You can reach our customer service team via email at info@starlitstride.com or through WhatsApp +49 1520 2516037. We’re available Monday to Friday, 9 AM to 7 PM (Berlin time zone). Contact Us
Do you restock sold out items?
Most drops are limited, once they’re gone, they’re gone. Occasional restocks may happen, but never guaranteed. Best to move fast.
Where is your brand based?
STARLIT STRIDE is based in Germany. But we are shipping world wide.
How does your sizing run?
Most pieces are true to size. Check the size chart or hit us up if you’re unsure.
Where do you ship from and do I pay customs?
We ship from Germany. You might have to cover customs depending on your country. Shipping policy
Do you offer gift cards?
No, we currently do not offer gift cards.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. But you can visit our Refund policy.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.